Terms and Conditions of Use

1. Acceptance of the Terms

By using this website and purchasing our products, the customer agrees to abide by the return and exchange policy and the terms and conditions set forth herein.

2. Use of the Website

  • The customer agrees to use the website for lawful purposes only.

  • Any unauthorized use, attempted hacking, or misuse of the website or its content is prohibited.

3. Prices and Payment

  • All prices listed on the website include value-added tax, where applicable.

  • The company reserves the right to change prices or offers at any time without prior notice.

  • The customer must complete the payment process using the available and reliable methods.

4. Shipping and Delivery

  • Orders are delivered within the timeframe specified at the time of purchase.

  • Delivery times may vary depending on the customer's location and shipping conditions.

  • The company is not responsible for any delays resulting from circumstances beyond its control (such as weather or force majeure).

5. Intellectual Property

  • All copyrights, trademarks, and designs related to the website and products are owned by Atlas Paper Products.

  • No content may be reused or copied without prior written permission.

6. Liability

  • The company is not liable for any indirect damages or losses resulting from the improper use of its products.

  • The customer must follow the instructions for use and storage to ensure the quality of the product.

7. Policy Amendments

  • The company reserves the right to modify or update its return and exchange policy or its terms and conditions at any time.

  • Any amendment takes effect immediately upon its publication on the website.

8. Governing Law

  • These terms and conditions are governed by the laws of the Hashemite Kingdom of Jordan.

  • In the event of any dispute, the Jordanian courts shall have exclusive jurisdiction to resolve it.

 

Return and Exchange Policy

Our company is committed to providing high-quality hygiene products manufactured to the highest standards. In the event of any issue with the product or order, customers may take advantage of the following return and exchange policy, in accordance with the laws in effect in the Hashemite Kingdom of Jordan.

First: Circumstances Under Which a Customer Is Entitled to Request a Return or Exchange

The customer is entitled to request a return or exchange of the product in the following cases:

  • Receiving a product that is different from the one ordered.
  • The product has a manufacturing defect.
  • The product was damaged during shipping or delivery.
  • The order was received in a quantity or size that did not match what was listed on the invoice.

A return or exchange request must be submitted within a period not exceeding 3 Days From the date the request is received.

Second: Conditions for Accepting a Return Request

The following are required for the application to be accepted:

  • The product must be unused and unopened.
  • It must be in its original packaging and in the same condition as when it was received.
  • Submit the purchase receipt or other proof of purchase.
  • Notify customer service before returning the product.

Third: Non-Returnable Products

To ensure public health and consumer safety, products cannot be returned or exchanged in the following cases:

  • If the package has been opened or used and there is no manufacturing defect. .
  • If the product is damaged as a result of misuse or improper storage.
  • If the deadline for submitting a return request has passed.
  • Products purchased as part of special offers or clearance sales, unless they have a manufacturing defect.

Fourth: Shipping Costs

  • The company will cover all shipping costs if the return is due to a company error, a manufacturing defect, or damage during shipping.
  • If the return request is based on the customer's preference, and there is no error or defect in the product, the customer may be responsible for shipping and redelivery fees, if any.

Fifth: Refund of the order amount

After receiving and inspecting the product and approving the return request:

  • The product amount will be refunded via the same payment method used at the time of purchase, whenever possible.
  • If payment is made in cash upon delivery, we will coordinate with the customer to refund the amount in an appropriate manner.
  • The refund process usually takes from 7 Up to 14 business days In accordance with the bank's or payment service provider's procedures.

Sixth: Procedure for Submitting a Return Request

You can request a return or exchange by contacting customer service and providing the following information:

  • Order Number.
  • Customer Name.
  • Phone number.
  • Reason for the return or exchange request.
  • Clear photos of the product in case of damage or defects.

The request will be reviewed and responded to within 48 Business Hours.

Quality Assurance

Our company is committed to applying the highest quality standards at all stages of manufacturing and packaging, and products are inspected before shipment to ensure they reach the customer in the best possible condition.

Contact Us

For inquiries regarding our return and exchange policy, please contact our customer service team using the contact information provided on our website, and we will process your request as soon as possible.