Return and Exchange Policy

Our company is committed to providing high-quality hygiene products manufactured to the highest standards. In the event of any issue with the product or order, customers may take advantage of the following return and exchange policy, in accordance with the laws in effect in the Hashemite Kingdom of Jordan.

First: Circumstances Under Which a Customer Is Entitled to Request a Return or Exchange

The customer is entitled to request a return or exchange of the product in the following cases:

• Receiving a product that is different from the one ordered.
• The product has a manufacturing defect.
• The product was damaged during shipping or delivery.
• The order was received in a quantity or size that did not match what was listed on the invoice.

A return or exchange request must be submitted within a period not exceeding 3 Days From the date the request is received.

Second: Conditions for Accepting a Return Request

The following are required for the application to be accepted:

• The product must be unused and unopened.
• It must be in its original packaging and in the same condition as when it was received.
• Submit the purchase receipt or other proof of purchase.
• Notify customer service before returning the product.

Third: Non-Returnable Products

To ensure public health and consumer safety, products cannot be returned or exchanged in the following cases:

• If the package has been opened or used and there is no manufacturing defect. .
• If the product is damaged as a result of misuse or improper storage.
• If the deadline for submitting a return request has passed.
• Products purchased as part of special offers or clearance sales, unless they have a manufacturing defect.

Fourth: Shipping Costs

• The company will cover all shipping costs if the return is due to a company error, a manufacturing defect, or damage during shipping.
• If the return request is based on the customer's preference, and there is no error or defect in the product, the customer may be responsible for shipping and redelivery fees, if any.

Fifth: Refund of the order amount

After receiving and inspecting the product and approving the return request:

• The product amount will be refunded via the same payment method used at the time of purchase, whenever possible.
• If payment is made in cash upon delivery, we will coordinate with the customer to refund the amount in an appropriate manner.
• The refund process usually takes from 7 Up to 14 business days In accordance with the bank's or payment service provider's procedures.

Sixth: Procedure for Submitting a Return Request

You can request a return or exchange by contacting customer service and providing the following information:

• Order Number.
• Customer Name.
• Phone number.
• Reason for the return or exchange request.
• Clear photos of the product in case of damage or defects.

The request will be reviewed and responded to within 48 Business Hours.

Quality Assurance

Our company is committed to applying the highest quality standards at all stages of manufacturing and packaging, and products are inspected before shipment to ensure they reach the customer in the best possible condition.

Contact Us

For inquiries regarding our return and exchange policy, please contact our customer service team using the contact information provided on our website, and we will process your request as soon as possible.